Returns & Exchanges
At Velour Garments, we want you to be fully satisfied with your high-quality basics. If your order isn't quite right, you can return or exchange any unworn and unwashed items within 14 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging, ensuring all tags are attached and the garment is in its original, sellable condition.
Ship the Items
Print the provided prepaid shipping label and drop your package off at any authorized courier location within 7 days of your request.
Receive Refund or Exchange
Once our warehouse inspects the returned goods, we will process your refund to the original payment method or ship out your new exchange items within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing