Frequently Asked Questions
Everything you need to know about your Velour Garments experience.
Where are your garments manufactured?
All Velour Garments are ethically produced in our local facilities, ensuring premium quality control and fair labor practices throughout the manufacturing process.
How long does shipping take?
Standard domestic orders are processed within 2-3 business days and typically arrive within 5-7 business days. International shipping times vary by location, usually ranging from 10-15 business days.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a domestic exchange or refund.
How should I care for my velour pieces?
To maintain the plush texture and color longevity, we recommend machine washing cold on a gentle cycle and hanging to dry. Avoid ironing directly on the fabric; use a steamer if necessary.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. Our garments generally follow a relaxed, contemporary fit. If you are between sizes, we recommend sizing down for a more tailored look.